Our terms and conditions

1.1 These terms and conditions belong to Falcon Carwash B.V., trading as Falcon Carwash, located at Javastraat 12, 3016 CE Rotterdam, the Netherlands, and registered with the Chamber of Commerce (KvK) under number 61272809. Contact: info@falconcarwash.nl, telephone and emergency number +31 85 002 22 03.

1.2 In these terms and conditions:

• Customer: anyone who uses a service of Falcon Carwash B.V., as a consumer or as a business.
• Consumer: a customer acting outside their profession or business.
• Vehicle: the vehicle for which the customer purchases a service.
• Facilities: the roll-over (car wash), wash bays, vacuum cleaners, tyre pump, Multi Terminal and other facilities at a location.
• Subscription: an agreement under which the customer washes unlimited on one licence plate for a fixed monthly amount, within the limits of article 10.
• Wash card: the Falcon Wash card with credit that the customer uses to pay.
• Customer portal: the online environment of Falcon Carwash B.V. where the customer manages their account, credit and subscription.

2.1 These terms and conditions apply to every use of the facilities and to every agreement with Falcon Carwash B.V., including subscriptions, the wash card and business washing on account.

2.2 The terms and conditions are published on falconcarwash.nl and can be downloaded and saved. On request, Falcon Carwash B.V. will send them free of charge.

2.3 The customer's own terms and conditions do not apply, unless Falcon Carwash B.V. agrees to them in writing.

2.4 If a provision is void or annulled, the other provisions remain in force. The parties will then replace the provision with a valid provision that comes as close as possible to its intention.

2.5 Falcon Carwash B.V. may amend these terms and conditions. Falcon Carwash B.V. will announce a change that is unfavourable for a running subscription at least 30 days in advance; the customer may then cancel the subscription free of charge as of the effective date.

2.6 Falcon Carwash B.V. may transfer its rights and obligations under an agreement to another company belonging to the same group as Falcon Carwash B.V. (article 2:24b of the Dutch Civil Code), or to the party taking over the Falcon Carwash location concerned. Falcon Carwash B.V. will inform the customer of this in advance. A consumer may then terminate the agreement free of charge as of the date of transfer.

3.1 The locations are unmanned. The customer follows the instructions on the signs, the payment terminal and the screens, and any directions given by Falcon Carwash B.V. via the intercom or the emergency number.

3.2 Before use, the customer informs themselves about correct operation, including via the explanations on falconcarwash.nl.

3.3 During a wash in the roll-over, children and animals stay in the vehicle or outside the wash area, and the customer stays in the vehicle while the installation is in operation, unless the instructions state otherwise.

4.1 The vehicle is only suitable for the roll-over if it:

1. is within the maximum dimensions shown at the location and on the location page;
2. has a closed body, unless Falcon Carwash B.V. expressly indicates that the installation is also suitable for, for example, a soft top;
3. has no loose, damaged or improperly fitted parts;
4. has no aftermarket parts or accessories that may come loose, such as roof racks, roof boxes, bicycle carriers, or spoilers and trim strips that were not fitted at the factory.

Original, undamaged mirrors, wipers and spoilers are no objection. The customer unscrews or removes a loose or screw-on aerial, even if original, before the wash. Loose items on a roof rack must be removed before the wash. The customer follows the instructions at the location, for example to fold in the mirrors.

4.2 Due to wear, previous damage or age, parts may be loose even though they appear secure. The customer checks for themselves whether their vehicle is suitable. In case of doubt, the customer contacts us via the emergency number before washing or chooses the wash bay.

4.3 Falcon Carwash B.V. is not liable for damage resulting from the condition of the vehicle, such as previous damage, loose parts, weathered or resprayed paint, or damaged film (wrap). This does not apply if the damage was caused by a defect in the installation or an error by Falcon Carwash B.V.

With a normally soiled vehicle, the customer may expect water-soluble dirt to be removed. Grease, tar, insects, resin, caked-on dirt and scratches are not always removed.

6.1 The customer uses these facilities themselves and at their own risk. Falcon Carwash B.V. is not liable for damage caused by incorrect use, except in the event of a defect in the facility.

6.2 With Pay after Use, the payment terminal reserves an amount at the start. The amount depends on the location and the type of facility, such as a wash bay or vacuum cleaner. This amount is shown on the facility and on the screen and is a maximum, not a price. After stopping, Falcon Carwash B.V. only charges the time actually used at the rate shown on the facility, with a minimum of € 2.00. Falcon Carwash B.V. releases the remainder of the reservation immediately; when it becomes available again depends on the customer's bank or card issuer.

Falcon Carwash B.V. is not liable for loss or theft of belongings in or on the vehicle, such as cargo, tools, documents or valuables. The customer is responsible for loose parts of the interior.

8.1 Falcon Carwash B.V. is liable for direct damage to the vehicle caused by a defect in the installation, an unsuitable product or an error by Falcon Carwash B.V. Liability is limited to € 4,500 including VAT per event, except in the case of intent or deliberate recklessness on the part of Falcon Carwash B.V.

8.2 Falcon Carwash B.V. is not liable for indirect damage, such as consequential damage, loss of profit or replacement transport, except in the case of intent or deliberate recklessness.

8.3 The customer is liable for damage to the installation, to Falcon Carwash B.V. or to others caused by not following the instructions or by having an unsuitable vehicle washed.

8.4 The customer reports damage immediately, preferably before leaving the location, via the emergency number, and in any case within 24 hours via info@falconcarwash.nl, with photos of the damage and the place, date and time. Falcon Carwash B.V. keeps camera footage of the roll-over for 2 months; after a report, Falcon Carwash B.V. secures the footage until the report has been settled. Falcon Carwash B.V. may reject a later report if it can no longer be established how the damage occurred.

8.5 Falcon Carwash B.V. does not reimburse repairs carried out without consultation and prior written approval, unless the customer shows that the costs were reasonable.

8.6 In the event of a disagreement about the cause of damage, an independent damage expert may be engaged at the expense of Falcon Carwash B.V. The expert's opinion is not binding; the customer retains the right to go to court.

9.1 Falcon Carwash B.V. is not liable if Falcon Carwash B.V. cannot provide a service due to force majeure, such as a power failure at the grid operator, extreme weather conditions, frost, water shortage or a government measure.

9.2 Falcon Carwash B.V. may refuse a customer or vehicle if the vehicle is unsuitable, in case of misuse or if there is another reasonable ground for doing so.

9.3 If a paid wash stops due to a malfunction before the programme has finished, the customer will, on request, receive a refund of the amount paid or a new wash. For subscriptions, article 10.9 applies.

10.1 Formation. The subscription is formed as soon as Falcon Carwash B.V. confirms the application by email. From that moment, the subscription applies to the licence plate provided and the chosen location(s).

10.2 Term. When applying, the customer chooses:

1. Cancel monthly: the subscription runs for an indefinite period and can be cancelled at any time with effect from the end of the current calendar month.
2. Annual subscription: the subscription runs for 12 months and cannot be cancelled during that period, except in the cases mentioned in these terms and conditions. After that, it continues for an indefinite period and can be cancelled at any time with effect from the end of the current calendar month.

10.3 Right of withdrawal. A consumer who takes out the subscription online may terminate (withdraw from) it within 14 days of the confirmation without giving a reason. This can be done via the withdrawal button on the Withdraw subscription page, or by email. Falcon Carwash B.V. immediately sends an acknowledgement of receipt by email stating the content and the date and time of the withdrawal. If, when applying, the consumer expressly requested that the subscription start immediately, they pay an amount proportionate to the period up to the withdrawal. Without that request, they pay nothing. Falcon Carwash B.V. refunds any excess within 14 days.

10.4 Cancellation. The customer can cancel via the cancellation form on falconcarwash.nl (Cancel subscription page, also found in the footer of every page) or by email to info@falconcarwash.nl. The customer immediately receives an automatic acknowledgement of receipt. Falcon Carwash B.V. confirms the cancellation by email within 5 working days, stating the date on which the subscription ends.

10.5 Price and payment. The monthly price depends on the location, the wash programme and the vehicle height and is shown on the location page. Prices for consumers include VAT. The customer pays monthly in advance by direct debit and gives a mandate for this when applying. Falcon Carwash B.V. announces the amount and date of the debit at least 5 days in advance. If a debit fails, Falcon Carwash B.V. sends a reminder. If the customer does not pay within 14 days of the reminder, Falcon Carwash B.V. may suspend the subscription until the amount has been paid. Falcon Carwash B.V. does not charge any costs for a failed debit or the reminder. If the customer still does not pay after the reminder, Falcon Carwash B.V. sends a formal notice with a payment term of 14 days after receipt, stating the collection costs. If the customer still does not pay, they owe the extrajudicial collection costs according to the statutory scale.

10.6 Price change. Falcon Carwash B.V. may change the price of a subscription during its term. Falcon Carwash B.V. announces an increase at least 1 month in advance by email, stating the reason. Falcon Carwash B.V. does not increase the price within 3 months of formation. In the event of an increase during the fixed term of an annual subscription, the consumer may cancel the subscription free of charge as of the effective date of the new price.

10.7 Unlimited washing and fair use. Unlimited washing means a maximum of 1 wash per calendar day in the roll-over with the chosen programme, for the registered vehicle. The subscription is linked to one licence plate; anyone who comes with that vehicle may wash with it. A subscription is not possible on a trade plate. Misuse includes washing another vehicle on the licence plate and manipulating the licence plate recognition. If there is a reasonable suspicion of misuse, Falcon Carwash B.V. informs the customer, who may respond. If misuse is established, Falcon Carwash B.V. may terminate the subscription after a written warning, and immediately in the case of serious misuse; in that case Falcon Carwash B.V. may also report it to the police.

10.8 Taxis. Separate rates apply to taxis. A taxi is a vehicle registered as a taxi in the RDW vehicle register. The customer indicates when applying that the vehicle is a taxi. Falcon Carwash B.V. states the taxi rate before the subscription is taken out and in the confirmation. If it turns out that a subscription at the regular price is on a taxi, Falcon Carwash B.V. informs the customer. The customer can then have the subscription converted to the taxi rate within 14 days, from the next debit. If they do not, Falcon Carwash B.V. may terminate the subscription with effect from the end of the current calendar month.

10.9 Malfunction and maintenance. If the roll-over at a location is out of use due to a malfunction or maintenance, the customer can wash with their subscription at another Falcon Carwash location. If the roll-over is out of use for more than 7 consecutive days and there is no other Falcon Carwash location with a working roll-over within 15 km by road, Falcon Carwash B.V. reduces the monthly price pro rata over the entire period of being out of use, or the consumer may terminate the subscription immediately free of charge. Falcon Carwash B.V. announces planned maintenance or a renovation of more than 7 days at least 14 days in advance.

10.10 Changing the licence plate. The customer can change the licence plate when replacing their vehicle, by email to info@falconcarwash.nl. If the new vehicle falls into a different price category, for example due to its height, the monthly price of that category applies from the change.

10.11 Closure of a location. If Falcon Carwash B.V. permanently closes a location of the subscription, Falcon Carwash B.V. will announce this at least 30 days in advance. The customer can then have the subscription transferred to another location or terminate it free of charge as of the closing date. Falcon Carwash B.V. refunds amounts paid in advance for the period after the closure. Falcon Carwash B.V. calculates that amount pro rata based on what the customer actually paid, i.e. after deduction of any discount.

11.1 The customer tops up credit on the wash card via the customer portal. When topping up, the customer receives bonus credit according to the table on the wash card page.

11.2 The credit can be used for all facilities at all Falcon Carwash locations. Credit cannot be exchanged for cash, except where required by law.

11.3 The credit is valid until 2 years after the last top-up or the last use of the card. After that it expires; if the email address is known, Falcon Carwash B.V. sends the customer a reminder no later than 1 month in advance.

11.4 In the event of loss or theft, the customer blocks the card immediately in the customer portal or reports it via info@falconcarwash.nl. If the card is linked to an account, Falcon Carwash B.V. transfers the remaining credit to a new card. Falcon Carwash B.V. is not liable for credit used before the report.

11.5 If a consumer tops up online, they may withdraw the top-up within 14 days. In the event of withdrawal, and for any other refund required by law, Falcon Carwash B.V. refunds the topped-up amount, less the paid credit the customer has already used. Falcon Carwash B.V. does not deduct used bonus credit. Unused bonus credit expires.

12.1 This article applies to businesses with a business account. The provisions for consumers (such as the right of withdrawal) do not apply to business customers.

12.2 Falcon Carwash B.V. registers the licence plates provided. Vehicles with a registered licence plate wash without paying at the terminal; the washes are recorded per licence plate.

12.3 Falcon Carwash B.V. invoices once a month in arrears, with an overview per licence plate. Invoices are payable within 14 days. In the event of late payment, the customer owes the statutory commercial interest and the extrajudicial collection costs according to the statutory scale, and Falcon Carwash B.V. may block the licence plates. If 2 or more invoices are outstanding after the due date, Falcon Carwash B.V. may additionally charge € 25 in administration costs.

12.4 Prices for business customers exclude VAT, according to the rate of the location or the agreed price.

12.5 The customer is responsible for the use of their registered licence plates and reports changes (new, sold, stolen vehicle) immediately by email to info@falconcarwash.nl. Washes up to the report are at the customer's expense.

12.6 The person applying for the account declares that they are authorised to represent the business.

12.7 Both parties can cancel the business account with effect from the end of the current calendar month. All agreements remain in force up to and including that day. After that, Falcon Carwash B.V. sends the final invoice, with the washes up to and including the end date, and the agreement ends.

12.8 If a business customer takes out a subscription, article 10 applies, except for the provisions that only apply to consumers.

13.1 If the wash result is not what the customer could reasonably expect, the customer reports this immediately after the wash, preferably before leaving the location, via the emergency number, and in any case within 24 hours via info@falconcarwash.nl, with photos of the vehicle and the place, date and time. Falcon Carwash B.V. may reject a later report if it can no longer be established what condition the vehicle was in after the wash. The customer reports other complaints as soon as possible, preferably within 7 days, via info@falconcarwash.nl or the emergency number.

13.2 Falcon Carwash B.V. responds within 5 working days. If a complaint about the wash result is justified, the customer may wash again once free of charge with a programme chosen by Falcon Carwash B.V., or receives a refund of the amount of that wash.

13.3 A consumer may submit a dispute that has not been resolved together to the competent court.

14.1 Falcon Carwash B.V. processes personal data, such as name, contact details and licence plate, in accordance with the General Data Protection Regulation (GDPR). The privacy statement sets out which data Falcon Carwash B.V. processes, for what purpose and for how long.

14.2 Falcon Carwash B.V. processes data needed to perform a subscription, wash card or business account on the basis of the agreement; no separate consent is required for this.

14.3 Falcon Carwash B.V. only sends newsletters and offers by email with the customer's consent or to existing customers about similar services. The customer can always unsubscribe free of charge.

14.4 On entry, a camera reads the licence plate of every vehicle. Falcon Carwash B.V. only uses this to recognise subscribers and business customers and to record their washes. The supplier's system temporarily stores licence plates and photos of other vehicles; it deletes them after 24 hours. Falcon Carwash B.V. does not use that data.

14.5 Cameras are installed at the locations for safety, to prevent misuse and to be able to establish damage. Falcon Carwash B.V. keeps the footage for a maximum of 2 months, or longer if necessary to handle an incident or damage report.

15.1 Dutch law applies to these terms and conditions and to all agreements with Falcon Carwash B.V.

15.2 Disputes with business customers are submitted to the District Court of Rotterdam. A consumer may turn to the court that has jurisdiction by law, including the court of their own place of residence.

Article 16 – Version
These terms and conditions (version 2026.1) apply from 23 October 2026 and replace all previous versions.